Refund Policy

If you cancel your Appointment with more than one week’s notice, then you will be entitled to a full refund. Please email reception@drhelenmedical.co.uk to arrange this.

Appointments @ Dr Helen Medical are non‑refundable after the session has been completed.

If you need to cancel or change your appointment:

• Cancellations made less than one week before the appointment will be charged in full.
• Failure to attend your appointment (“no‑show”) will result in no refund.
• Rescheduling is not guaranteed and may only be offered at the discretion of the company.

To request a cancellation or reschedule, please contact reception@drhelenmedical.co.uk

Exchanges

Unfortunately, we do not accept exchanges.

Refunds

Once we receive your refund request, we will review it and notify you of the outcome.
If approved, your refund will be processed to your original payment method.

Please note that your bank or card provider may require additional time to complete the refund this can take up to 10 days.

Contact Us

If you have any questions on our refund policy, please contact at reception@drhelenmedical.co.uk  Or via “Our Contact Us Page”